Geneve Mexico City Hotel Reviews

I would suggest more towels in the bathrooms.

The bellman was excellent.

This was my third time staying at Hotel Geneve. The location is great for getting around and the rooms are clean, but what sticks out the most is how friendly and helpful the staff are. Thanks for the stay!

The staff were incredible - friendly, professional and helpful. It was a joy to eat in your restaurant. Ricardo and Tomas were a pleasure. If we ever return to Mexico City, it will be to this gem of a hotel. Thank you for everything. One small note: you need longer shower curtains. So the water doesn't pool on the floor. Other than that, perfection.

You need to need install smoke detectors in the hotel corridors to warn people in case of fire!

Everything was wonderful, as usual! Special thanks to Antonio, who gave me exceptional service and found a way to make sure that my stay was the best possible.

The staff is friendly and very helpful. The locks and keys to enter the rooms need to be changed, I had a problem with my key because I couldn't enter after the 1st day of my stay. However, the staff helped me and offered me to change me to another room or open the door with the master key whenever I needed it. They were always willing to help and I loved their uniform. Room service and food the breakfast area might need more staff because it seems they are very busy.

Beautiful, excellent service and perfect location.

A fabulous experience for us. The people and facilities blew us away on how everything was perfect!! I wish I could add a sixth star!

Overall the hotel is beautiful. It could use some updating, especially in the rooms, but I think the service makes up for the outdated rooms. Every single staff member we ran into was exceptional, cordial, and helpful. They go above and beyond to make you feel comfortable and I appreciated that a lot more.